Frequently Asked Question
RETURN & EXCHANGES
We are committed to providing top notch quality products to our customers. It is in our best interest to ensure that product purchased are sent out are in good conditions. However, we are happy to issue a product exchange for a defect product that is returned within 14 days of delivery date. All defect products may be exchanged with an original receipt/invoice or mail order packing invoice. Products sold are non-refundable. All original shipping and/or handling charges are non-refundable. Defect products are to be returned via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed. In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist. SNI x GLY reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met. If you have any questions on our return policy, kindly contact Customer Service at +603-56221218 or WhatsApp us at+6012-3031900 (Monday to Friday: 9am – 5pm, excluding Public Holidays) or email us at email@example.com. Please provide your contact details, invoice number and reason for return.
TERMS & CONDITIONS
Security & Confidentiality
SNI x GLY Sdn. Bhd. (“we” and “us”, as the case may be) takes your privacy seriously. This Terms & Condition (“Terms & Conditions”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Collection of Your Information
When you navigate around our site www.snixgly.com (our “Site”) we will use technology to capture information about your visit to our Site and the resources that you access, together with details such as the Uniform Resource Locator (URL) that you linked from and your Internet Protocol address, even if you do not register as a customer.
We may also collect information provided by you including, but not limited to:
information that you provide by filling in forms on our Site. This includes information provided when you register as a customer; complete an on-line form or questionnaire; provide feedback, comments or suggestions; report problems; participate in a promotion or competition; subscribe to our newsletter; and request further information from us. If you contact us we may keep a record of that correspondence
Use of Your Information
We use information held about you: to carry out our obligations arising from any contracts entered into between you and us; to improve our service to you; to ensure that content from our Site is presented in the most effective manner for you and for your computer; to allow you to use any interactive features and services of the Site should you choose to do so; to provide you (by post, electronic or other form of communication) with information you request from us; and to notify you of changes to our services; to customise the advertising and content you see, to fulfill your requests for certain products and services, and to contact you about specials and new products.
Disclosure of Your Information
Your personal information may be disclosed to any company in the SNI Group, which means our subsidiaries, our ultimate holding company and its subsidiaries or related companies.
We may disclose your personal information to third parties: for the purposes of fraud protection and credit risk reduction; to protect our rights, safety or property or those of our customers or third parties; in aggregate for marketing and commercial purposes provided no individual customers are identified; if you have provided your permission for us to do so; if SNI x GLY. or substantially all of its assets are sold to a third party (in which case your personal information will be transferred to the third party upon completion of the sale); if we are under a duty to disclose your personal data in order to comply with any legal obligation, and/or in order to enforce our Terms and Conditions of supply and other agreements.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
Our Site may contain links to and from other websites over which we have no control. The operators of these sites may collect data from you in accordance with their own privacy policies for which we do not accept any responsibility or liability. Please check these policies before you submit any personal data to such websites.
Cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow us to enhance and personalize your online browsing experience.
However, should you choose to do this, you may restrict the features you can access on our Site.
Protecting Your Personal Data
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.
The customer information that we have in our database is reserved for internal use only, we do not sell or hand out this information to anybody, meaning that we keep that information confidential. This information is only needed in order to get to know you better and to find ways to improve our service quality. Furthermore, we only save data to the extent that it is technically and commercially necessary.
It is understood that legal entities of the SNI Group as well as other authorized third parties might save data for operational reasons. This includes that we might use a third-party service provider to serve advertisements on our behalf across the Internet and sometimes on this site. We (including the aforementioned service provider) may collect anonymous information about your visits to our website, and your interaction with our products and services. We might also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice, and to know your choices about not having this anonymous information used by our third party service provider, please do not hesitate to contact us at the following address because you have a right to get information on the use of your data for free at email@example.com.
Changes To Our Terms & Conditions
We may change our Terms & Conditions from time to time. We encourage you to refer to this Terms & Conditions on an ongoing basis so that you understand our current Terms & Conditions.
We welcome your questions, comments, and concerns about privacy, Terms & Conditions. Please send us any and all feedback pertaining to privacy, or any other issue to firstname.lastname@example.org